Hello,
we installed BO 4.0 SP2 with Tomcat 6 on Windows Server 2008 R2 64 Bit.
After installation it is not possible to open the CMC, BI-Launchpad or LCM in a browser. It presents the following error page:
_______________
HTTP Status 500 -
type Exception report
message
description The server encountered an internal error () that prevented it from fulfilling this request.
exception
java.lang.NullPointerException
com.businessobjects.servletbridge.customconfig.Config.<init>(Config.java:37)
com.businessobjects.servletbridge.customconfig.ConfigReader.getConfig(ConfigReader.java:274)
com.businessobjects.pinger.TimeoutManagerFilter.getSessionState(TimeoutManagerFilter.java:192)
com.businessobjects.pinger.TimeoutManagerFilter.doFilter(TimeoutManagerFilter.java:75)
note The full stack trace of the root cause is available in the Apache Tomcat/6.0.24 logs.
Apache Tomcat/6.0.24
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This is the error message from Tomcat log:
28.09.2011 08:56:46 org.apache.catalina.core.StandardWrapperValve invoke
SCHWERWIEGEND: Servlet.service() for servlet equinoxbridgeservlet threw exception
java.lang.NullPointerException
at com.businessobjects.servletbridge.customconfig.Config.<init>(Config.java:37)
at com.businessobjects.servletbridge.customconfig.ConfigReader.getConfig(ConfigReader.java:274)
at com.businessobjects.pinger.TimeoutManagerFilter.getSessionState(TimeoutManagerFilter.java:192)
at com.businessobjects.pinger.TimeoutManagerFilter.doFilter(TimeoutManagerFilter.java:75)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:852)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:588)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
at java.lang.Thread.run(Thread.java:619)
The installation of 'SBOP BI Platform Servers 4.0 SP02 Patch 5' didn't affect this problem, it still has the same error.
BusinessObjects XI 3.1 is running without problems on that server.
Any help would be very appreciated!
Thanks in advance.